Manycast are pleased to announce that they are partnering with Mirifice to promote the use of MiriMON technology for TV Content Consumption and QoE monitoring. (London, UK, 5 January 2011).
MiriMON provides the TV operator with real-time and historical intelligence about content consumption (linear channels, VoD, OTT etc), including popularity and the customer Quality of Experience. This intelligence empowers the operator to negotiate more cost-effective content contracts with their providers.
MiriMON for Content Consumption intelligence and Quality of Experience (QoE)
QoMiriMON has already been deployed to Telbo on Bonaire, and is providing daily reports which allow Telbo to better understand their service usage. Telbo are already using this intelligence to improve their service offering and better target their content spend.
MiriMON also arms an operator’s Customer Support staff with the information required to quickly and accurately diagnose and fix problems in the service, the network, and the Set-Top-Box (STB) remotely. MiriMON measures the TV service via an intelligent agent on the Set-top box, which provides real-time information on service quality, network performance and STB health.
Crucially this information is provided to the operator in real-time, and faults can be identified and rectified without requiring the customer call as the prompt to action.
MiriMON helps to resolve faults without home visits
In addition to improving customer experience, resolving faults without a home visit reduces operating costs: particularly when customers are geographically remote.
Jorris Uding, MD of Manycast, commented: “We have already experienced how valuable MiriMON is to our negotiations with content providers on behalf of our clients. Every market and operator is different and understanding the interest and consumption of subscribers helps to create a better and more viable TV product. Operators can for instance use MiriMON-generated reports to identify best to worst performing content which helps to negotiate better price or extended marketing support from providers. Manycast actively seeks innovative solutions which empower our customers, which is why we are delighted to be partnering with Mirifice to promote their MiriMON solution.”
Mark Longstaff, CEO of Mirifice added: “We are delighted to be working with Manycast to bring our powerful MiriMON solution to other operators in the Caribbean. Manycast’s credibility and brand recognition in the region can only encourage operators to look at how MiriMON can help them to enjoy the significant business benefits that are derived by better understanding your customers’ experience, and delivering a better service proposition..”
Media contacts:
Jane Stewart Mirifice T: +44 1225 460126 E: jane.stewart@mirifice.com
About Mirifice Ltd
Mirifice helps TV network operators and consumer device manufacturers to provide better quality services and products to their customers. MiriATE, a powerful system for testing set-top boxes and the Digital TV services accessed through them, reduces time-to-market and ensures that the consumer receives a high-quality product. MiriMON, the award-winning system for real-time monitoring of interactive TV, gives operators a live view of the customer experience they deliver. MiriMON alerts the operator to service delivery problems and provides root-cause analysis to support fault resolution.
For more information, visit www.mirifice.com
About Manycast
Manycast Consultancy Inc. is the leading provider of content, strategy, distribution and marketing consultancy services in the Americas. Whether clients want to acquire, manage or deliver the best possible content to their customers, or find new ways to take a product to market, Manycast Consultancy can offer powerful strategic solutions. It has successfully launched Content &TV services and delivered strategies to cable operators, telecom operators and ISP’s internationally.
The Manycast.tv International Content Distribution Platform that is deployed in the Caribbean successfully delivers Digital TV content such as Linear Digital TV Channels, VOD and PPV services to Telecom, Media and Hospitality companies in the Caribbean and South- & Central America.
For more information, visit www.manycast.tv
