This function covers traditional Network Operations Centre (NOC) activities, managing both the transport and delivery network and the core service infrastructure, such as head-ends, application servers and IT service infrastructure.
- Service Providers find it difficult to spot failures/issues affecting related groups of customers – such as “all customers watching channel 27 are experiencing pixelation” or “all customers in this geographical area have a frozen screen”. This can result in multiple customer service calls; multiple truck rolls; and multiple STB swaps, unless the correlation is spotted early.
- MiriMON® can track less serious issues which may not result in a customer complaint, but affect that customer’s perception of the service. This includes issues such as “occasional blocky picture” or “sluggish channel changing” or “sometimes unable to access the interactive services” or “Channel 27 often has poor audio”.
- MiriMON can spot this behaviour and provide customized reports accordingly; giving the Service Provider the control to address the issues as necessary.
Problems MiriMON addresses:
- Long fault fix times due to a lack of an alerting mechanism for some faults
- MiriMON can alert a Service Provider to a number of problems that are not commonly identified by traditional OSS (operational support systems) or probe monitoring systems in the core network.
- Inappropriate prioritisation of repair work due to poor Impact Analysis Load balancing, redundancy and the actual service usage at the time all affect the true impact of a fault on customers. OSS systems have strived to map network devices to a static model of customers and fault impact.
- MiriMON provides a true measure of the scale and the severity of the fault from the customer perspective and it provides this dynamically in real-time.
- Long fault fix times due to poor Root Cause Analysis and identifying the root cause of a problem from the myriad of alarms generated by affected network equipment is challenging.
- MiriMON’s view of how a fault manifests itself on the end user device can provide valuable insight to the nature of the problem.
- MiriMON’s identification of which customers are impacted and what common characteristic is shared by those customers can significantly speed up fault identification and resolution.
MiriMON provides:
- Proactive notification of faults and problems
- A real-time view of the true customer impact of a fault
- A real-time view of service delivery issues by
- Network Segment
- Device Type
- Channel or Service
- Accurate information about the performance of the end-to-end system elements for an individual