.
However, this is not a figure that the consumer cares about.
The consumer cares about the service reliability and the on screen experience they get in their home. This is the quality measurement point for them. Right now, in front of their screen.
Unfortunately, network up-time is not a good measure of the consumer experience. The up-time reported by individual network equipment suggests far better service reliability than is reported by consumers. Network operators need a more accurate view of their service delivery.
MiriMON® monitors the end-to-end service delivery in every home, via the set-top or TV, showing service providers how TV services are received, experienced and consumed by the viewer.
MiriMON measures TV Quality of Experience, as perceived by the paying customer. This approach measures problems in the ‘last mile’ of network and sees cummulative errors over the end-to-end service delivery chain.
MiriMON is the customer’s champion and the means by which the difference between the 99.999% statistic from the network and the customer’s viewing reality can be measured and reported upon.
This provides the operator with customer-focused metrics, which are very different to the metrics reported by the network equipment.
MiriMON bridges this gap, reporting in real time on the true customer’s experience, in every home, on every screen.
It is like having a service engineer sitting in every living room, continuously watching the TV screen, recognising faults, diagnosing the problem and reporting back to the service provider: getting faults fixed before the customer even contacts the call-centre.
To find out how you can get visibility and control over the last mile just enter your details below:
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